* CL not taking credit for the change and attributing to external circumstances; Try - contrast w/ similar circumstances in the past with different outcomes
* Try - Challenge by pointing out the discrepancy regarding more stress --> less stress?
* Make connections with difficult clients
* The balance and shifting between empathy/support and problem solving for various clients
* Learn to assess the CL's implicit needs and step back when appropriate
* Emphasize the CL's strength and expertise; support and probe
* Appropriate use of silence
* Reflect and know yourself, the personal characteristics, the stimulus value, emotional state of self
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